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Return Policy 

We happily take returns for STORE CREDIT if returned in a saleable condition. We do not issue refunds back to your original method of payment. The amount of your store credit is only for the items purchased and does not include the shipping. Please contact us within 10 days of receiving your order to process your return for store credit. Once the item has been sent back, is in our possession and we have found it to be in saleable condition we will issue you store credit in the form of a digital gift card.

 

Returns must be processed through: 

customercare@hemsleyboutique.com

 

In the email, please include your name, order number, and a detailed note of why you are requesting store credit.

 

All returns must meet the "Return Guidelines" listed below. 

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Exchange Policy 

Because of the rate at which our items sell out, we do not offer online exchanges. If you need a different size or style, please return the item you want to exchange and then place a new order for the item/size you would like instead. 

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Return Guidelines 

  • NON-RETURNABLE ITEMS: 

    • Jewelry

    • All Bows

    • All Teethers

    • Sale Items

  • All items must have the original tags still attached and intact

  • All items must be unwashed and unworn, free of makeup, stains, deodorant, rips, and animal hair

  • We must receive your return within 10 days of receiving your order to be eligible for store credit. The customer is responsible for all return shipment costs

  • Shoes must be unworn and free of any scuffs or marks

  • Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you

  • Once your return is processed, we will issue your store credit in the form of a digital gift card. Store Credit does not expire

  • Sale items are final and cannot be returned or exchanged

  • If items are sent back past the return policy period, the customer will not receive store credit and is responsible for return shipment costs

 

  • Shipping charges are not refundable

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Defective Items 

In the event that your items are defective, you must report the item(s) within 3 days of receiving.

Merchandise that has been washed will not be accepted for store credit.

Please email customercare@hemsleyboutique.com with any questions or concerns.